We understand that there may be occasions when you have to cancel your scheduled appointment. When this happens the following charges will apply.

  • Within 2 working days – 100% of Fee
  • Within 3 working days – 50% of Fee
  • Over 3 working days – No Charge

Please note a working day for 1st Class is Monday to Friday between 08:30am and 17:30pm, excluding Bank Holidays.