How it all began The company originally began with the family providing basic support around the house for their elderly Aunts. Over the course of the next couple of years, the family always received positive comments from friends and visitors such as Social Workers about the quality of that support. As time progressed and more support became necessary it was decided to start a family business. The aim of the business, was to give customers the same standard of service we gave to our Aunts. Essentially this means any service we provide has to be first class. Hence the reason why the company is registered as 1st Class Adult Social Home Care Ltd . Eventually the company will register with the Care Quality Commission (CQC), but for now the plan is to concentrate on our strengths. Our Strengths As a company we have access to over 70 years of experience of cleaning and ironing. Our combined knowledge dates back to 1973 and our Managing Director’s time in the Army. He says he joined the Army to see the world and wound up cleaning most of it! Whilst this might be a slight exaggeration, it is true that it was during these 5 years 263 days, that he learned how clean everything from a pair of boots to a cesspit. Since then he has continued to build on his experiences of cleaning in all types of environments from households, to commercial properties. The great news is, that all the above and the skills of our talented team are now at your fingertips. We know we can deliver an almost luxury hotel standard of service to your home. This means you can rest assured, knowing your home has been cleaned by properly trained specialists. Trained specialists In order to become a 1st Class Cleaning and Ironing Specialist, our staff must successfully complete an exacting probationary period. This involves both theory and practical tests to ensure they are able to deliver the standards we at 1st Class expect for our customers, before they are able to represent the company. Background Checks Integrity and honesty are vital. Unlike some companies we do everything we can to ensure the people we send to your home are trustworthy. Consequently the security checks we carry out are the same as those for NHS workers, school teachers and anyone else who has to work with vulnerable adults or children. This involves us carrying out an enhanced criminal records check (DBS) which enables us to see any convictions, even those classed as spent under the Rehabilitation of Offenders Act, We also conduct a full check on their work history and references as well as their financial status. Finally we carry out random drug and alcohol tests. We believe this gives our customers a reasonable level of confidence in the integrity and honesty of our specialists. Legal Cover All our specialists are employed as workers by 1st Class Cleaning and Ironing Services. This means you can relax in the knowledge they meet the legal standards set by the HMRC, the DWP, the Home Office and are properly insured against damages arising from any negligence on their part. Important insurance tip: Many people are unaware they are responsible for the health and safety of any visitors to their property. Which means if a person was injured the home owner could be held responsible. Therefore, it is always a good idea to check to see what you’re covered for beyond buildings and contents. Future Services As the company grows, we intend to develop into a full concierge service . Below are some of the services we aim to offer. These will only be made available when we are certain we can deliver a 1st Class result for our customers. Laundry Dry-Cleaning Holiday Wash & Iron Carpet Cleaning Oven Cleaning Conservatory cleaning Gardening Guttering Household repairs (Painting, Decorating, Electrical, Plumbing, etc.) Shopping Holiday Planning Digital Archiving Confidential Document Disposal Personal Care Diary Management and appointment scheduling.